Welcome to Afrofrik! We are committed to providing our customers with exceptional shipping services to ensure you receive your orders on time and in excellent condition. Below, you will find details about our shipping policies, which are designed to meet international standards and provide competitive offerings in line with major e-commerce platforms.
1. Shipping Destinations
We proudly ship to:
- North America: United States, Canada and Mexico
- Rest of the World: Including Europe, Asia, Africa, South America, and Oceania
2. United States, Canada & Mexico
- Standard Shipping:
- Estimated delivery: 3-7 business days
- Flat rate: $4.99 (Free for orders over $50)
- Includes tracking and delivery confirmation.
- Expedited Shipping:
- Estimated delivery: 1-3 business days
- Flat rate: $9.99 (Free for orders over $150)
- Includes priority handling and detailed tracking.
- Same-Day Delivery (USA Only):
- Available in select metropolitan areas for orders placed before 12 PM local time.
- Flat rate: $14.99
Rest of the World
- Standard International Shipping:
- Estimated delivery: 7-15 business days
- Flat rate: $9.99 (Free for orders over $100)
- Includes tracking and customs clearance support.
- Express International Shipping:
- Estimated delivery: 3-7 business days
- Flat rate: $24.99
- Includes expedited customs clearance and real-time tracking.
3. Order Processing Time
- Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
- You will receive an email confirmation with tracking details as soon as your order ships.
4. Shipping Restrictions
- Certain products may have restrictions based on destination country regulations (e.g., liquids, perishable items, or oversized products). We will notify you if an item in your order cannot be shipped.
- Afrofrik Store is not responsible for customs delays or additional duties and taxes charged by the destination country.
5. Customs, Duties, and Taxes
- For international orders, import duties, taxes, and fees may apply and are the responsibility of the recipient. Please check your country’s import policies before placing an order.
- Afrofrik Store provides necessary documentation to expedite customs processing.
6. Free Shipping Eligibility
- United States and Canada: Free standard shipping on orders over $50.
- Rest of the World: Free standard international shipping on orders over $100.
7. Lost, Damaged, or Missing Packages
- If your package is lost, damaged, or missing, please contact us at support@afrofrik.com within 14 days of the estimated delivery date.
- We will work closely with our carriers to resolve the issue promptly, which may include a replacement or refund
8. Returns and Refunds
For information on returns and refunds, please refer to our Return Policy.
9. Contact Us
If you have any questions or concerns about our shipping policy, please contact us:
- Email: support@afrofrik.com
- Phone: +1-800-AFROFRIK
Thank you for choosing Afrofrik Store. We are dedicated to ensuring your shopping experience is smooth, enjoyable, and reliable!